Live call monitoring dashboard
- See all active calls across your team in real time
- View caller ID, destination, duration, and agent extension
Services
Everything you need to monitor call quality, coach agents, and track costs—all in one platform.
Silent listen, whisper & barge‑in
- Silent listen—monitor any live call without the agent or caller knowing
- Whisper—coach your agent in real time; only the agent hears you
- Barge‑in—join the call as a participant when intervention is needed
- One‑click actions from the monitoring dashboard
Automated billing & CDR tracking
- Automatic CDR sync from your PBX every 5 minutes
- Rate matching with longest‑prefix logic and per‑destination pricing
- Daily, weekly, and monthly usage breakdowns by extension or destination
- CSV export for accounting and reporting
- Transaction‑based balance ledger with full audit trail
Windows softphone app
- Desktop softphone for agents
- Quick dial with keyboard shortcuts
- Inbound/outbound calls, transfers, mute, speaker
- Low footprint for 24/7 floor PCs
Android Softphone — included free
- Our own softphone app — no Zoiper, Bria, or third-party licence needed
- Multi-account SIP support for inbound and outbound calls
- Hold, transfer, DTMF dialpad, mute, and speakerphone
- Call history with missed call notifications
- Requires Android 8.0 (Oreo) or later
Want to see a demo?
Tell us about your call center setup and team size—we'll walk you through the platform and tailor a plan for you.