About
We help call centers monitor quality, coach agents, and keep costs under control.
Who we are
VoIP Associates provides real‑time call monitoring and billing tools for call centers worldwide. Our platform lets supervisors listen to live calls, whisper‑coach agents, and barge in when needed—all from a single dashboard.
We also handle the billing side automatically: every call is synced, rated, and tracked so you always know exactly what each minute costs.
We keep things simple, transparent, and focused on what matters—call quality and cost control.
Getting started
- Tell us your PBX setup and team size
- We configure monitoring and billing for you
- Your supervisors start listening and coaching