Monitor every call. Coach every agent. In real time.
Live call monitoring with silent listen, whisper coaching, and barge-in�plus automated billing and CDR tracking. Now with native Windows and Android softphone apps alongside the web dashboard.
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Live monitoring
See all active calls across your team in a single real‑time dashboard.
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Listen, whisper, barge
Silently listen to calls, whisper to agents, or barge in when needed—one click.
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Automated billing
Every call is rated, costed, and tracked automatically. Export to CSV anytime.
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Human support
Friendly help via email and Telegram. We respond fast.
Windows softphone app
Desktop softphone for agents: inbound/outbound calls, transfers, mute, speaker, and quick shortcuts.
Mobile & web together
Switch between the Android softphone, the new Windows app, and the web dashboard without re-learning the controls.
- Android softphone (v1.0.0) for agents
- Windows softphone app for agents
- Browser dashboard for administration
What our clients say
?We onboarded 40 agents in two days. Whisper coaching saved at least 20% of supervisor time.?
COO, BPO in Manila
?Billing exports finally match our carrier invoices?no more spreadsheet weekends.?
Finance Lead, UK contact center
?Live listen + barge are rock solid. We caught training gaps within hours, not weeks.?
QA Manager, Outsourcer
Built for
- Telecom operators
- Call centers
- VoIP resellers
- BPO & outsourcers
See it in action
Tell us about your call center setup and we'll show you how VoIP Associates can help you monitor quality and control costs.
Talk to us