LIVE CALL MONITORING PLATFORM

Monitor every call.
Coach every agent.
In real time.

Live call monitoring with silent listen, whisper coaching, and barge-in — plus automated billing and CDR tracking. Native Windows and Android softphone apps included.

Get a quote WhatsApp us Client login
monitor.voipagent.dev
LIVE
12
ACTIVE
3
ON HOLD
0
DROPPED
04:22
AVG DUR
EXT 201 — Sarah M.
+44 20 7123 4567
04:34
EXT 145 — John D.
+1 212 555 0123
01:15
EXT 308 — Ana L.
+63 2 8888 1234
08:44
EXT 220 — Mark T.
+44 113 496 0000
02:07
ON HOLD
// SERVICES

Everything your call center needs.

Built for BPOs, call centers, and telecom operators who need real-time oversight and cost control.

Live monitoring
See all active calls across your team in a single real-time dashboard. Extension names, destinations, and live duration — always current.
Listen, whisper, barge
Silently listen to calls, whisper coaching to your agent without the caller hearing, or barge in to take control — all from a single click.
Automated billing
Every call is rated, costed, and tracked automatically against your carrier rates. Export CDRs to CSV at any time. No more spreadsheet weekends.
Human support
Friendly help via email and Telegram. We respond fast — no ticket queues, no bots. Talk directly to the engineers who built the system.
40+
Agents onboarded in two days by a BPO in Manila
20%
Reduction in supervisor time through whisper coaching
0ms
Delay on listen, whisper, and barge — fully real time
DESKTOP READY — v1.0.0
// WINDOWS SOFTPHONE

Your agents. Their desktops. One app.

Native Windows softphone for agents. Inbound and outbound calls, transfers, mute, speaker — with the same controls as the web dashboard and Android app.

  • Inbound and outbound calls
  • Call transfer and hold
  • Mute and speaker controls
  • Keyboard shortcuts for fast handling
  • Same UX as Android and browser dashboard
Download Windows app Request APK
VoipAgent — EXT 201
DIALING
+44 20 7946 0391
CONNECTED — 02:47
MUTE
SPEAKER
HOLD
TRANSFER
DIALPAD
END
// CROSS-PLATFORM

One platform, every device.

Switch between Android, Windows, and your browser without re-learning the controls. Your agents stay productive anywhere.

Android App
v1.0.0 — STABLE
Full-featured softphone for agent handsets. Inbound, outbound, transfers, and hold — on the go.
Request APK
Windows App
v1.0.0 — STABLE
Desktop softphone with keyboard shortcuts. Built for agent workstations in call center environments.
Download
Browser Dashboard
ALWAYS UP TO DATE
Supervisor and admin dashboard. Live monitoring, billing exports, CDR search, and system configuration — no install required.
Open dashboard
// WHAT CLIENTS SAY

Trusted by call centers worldwide.

"We onboarded 40 agents in two days. Whisper coaching saved at least 20% of supervisor time in the first week alone."
COO
BPO // MANILA
"Billing exports finally match our carrier invoices — no more spreadsheet weekends. The CDR tracking just works."
Finance Lead
UK CONTACT CENTER
"Live listen and barge are rock solid. We caught training gaps within hours, not weeks. Exactly what QA needed."
QA Manager
OUTSOURCER
// WHO WE SERVE

Built for the whole industry.

Whether you run a 5-agent team or a 500-seat BPO, VoIP Associates scales with you. Pricing is tailored — get in touch for a quote.

Get pricing
Telecom operators
Call centers
VoIP resellers
BPO & outsourcers
Contact center QA
Remote teams
// ABOUT US

Small team. Serious software.

VoIP Associates LTD is a Hong Kong-registered company building call monitoring and billing infrastructure for call centers worldwide.

We respond fast, we answer questions directly, and we don't hide behind ticket systems.

info@voip.associates
+44 7451 263189 (WhatsApp only)
@casualdegen on Telegram
Flat A, 15/F Hillier Comm. Bldg., 65-67 Bonham Strand East, Sheung Wan, Hong Kong
// SEE IT IN ACTION

Ready to monitor smarter?

Tell us about your call center setup and we'll show you how VoIP Associates can help you monitor quality and control costs.

Talk to us Message on WhatsApp Client portal login